When sending back units for repair, please call the technical department on 01527 870 849, and have ready the following information:

Make
Model
Serial Number or Part Number
Nature of Fault

You will be given a reference number (RMA Number). Please quote your reference number in all correspondence regarding your repair, including the documentation inside the returned repair.

This facilitates the booking in process, and allows better tracking and progression of your repair. Failure to provide this information will result in a delay in repairing returned units.

On receipt, items are booked in and checked. A quote is produced for customer acceptance before the repair proceeds. We quote the parts needed together with the total repair cost. The equipment is tested to the highest possible standards before being returned.

We offer support on hardware, database, system software and application software. The Help Desk is manned between the hours of 09:00 to 17:00 each working day.