| Worlwide Solutions: Maintenance |
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| Maintenance Agreements |
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Worldwide Solutions can arrange maintenance contracts for all
of the popular Auto-ID manufacturers.
The equipment sold by Worldwide Solutions is covered with a
manufacturers warranty that can be extended if required. Maintenance
options include a variety of service levels, which can be arranged
to suite individual customer needs. Worldwide Solutions will
normally hold stock for all the relevant parts required to fulfil
any of the maintenance service levels.
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| Worldwide Solutions
Service Levels: |
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Bronze |
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This is an
extension of the standard Manufacturer's Warranty. All repairs
will be actioned as soon as practicable. There is no guaranteed
time for turnaround. The Customer will pay for delivery to Worldwide
Solutions. Worldwide Solutions will pay the cost of returning
the product(s).
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Silver |
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Covers product(s)
for repair with possible despatch back to the Customer within
ten (10) working days. If product(s) cannot be repaired then replacement
with the same model or equivalent (if model not available). The
Customer will pay for delivery to Worldwide Solutions. Worldwide
Solutions will pay the cost of returning the product(s).
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Gold |
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Covers product(s)
for repair with possible despatch back to the Customer within
three(3) working days. If product(s) cannot be repaired then replacement
with the same model or equivalent (if model not available). The
Customer will pay for delivery to Worldwide Solutions. Worldwide
Solutions will pay the cost of returning the product(s).
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Platinum |
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Advance replacement service is where Worldwide Solutions will
hold in stock, on behalf of the Customer, the required quantity
of product(s) to allow advanced replacement and pick up the
faulty product(s) by overnight courier. Faulty product(s) will
be repaired and returned to the Customer's advanced replacement
stock holding. Within an MSA we provide a back to base repair
facility with fast turnaround time to give customer peace with
a minimum disruption in service levels.
Maintenance Service Agreements can be tailored to meet specific
customer needs including a normal return to base service, an
extended service for fast turnaround and a advance replacement
service - cross in the post to ensure maximum uptime.
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Ad-Hoc Repairs |
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We also provide
a non-contract repair facility. On receipt items are booked in
and checked. A quote is produced for customer acceptance before
the repair proceeds. We quote the parts needed together with the
total repair cost. The equipment is tested to the highest possible
standards before being returned. |
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